Policies
Refund Policy
Dodo Payments is the merchant of record for Paywall Parity purchases. Start every refund request with us; we will review it against this policy and coordinate the payment return through Dodo.
Effective
How to request a refund
Email support@paywallparity.com from the address on your Paywall Parity account. Include the account or workspace name, purchase date, Dodo invoice or payment reference, and a short explanation. Do not email card numbers or banking credentials.
Initial purchases
You may request a refund of your first paid Paywall Parity subscription within 14 calendar days of purchase. We will ordinarily approve the request unless there is evidence of fraud, abuse, or substantial use inconsistent with a good-faith evaluation. If mandatory consumer rights where you live give you a longer period, those continue to apply.
Renewals
Subscription cancellation stops future renewals but does not automatically refund a completed renewal. If you intended to cancel and contact us within 7 calendar days after a renewal, we will ordinarily refund that renewal where the service has not been materially used since the renewal date. Otherwise, access continues until the end of the paid period.
Additional app-capacity blocks
Capacity blocks follow the cadence and refund state of the subscription they are attached to. A block included in a refunded initial purchase or eligible renewal is refunded with that charge. We do not separately prorate a capacity block that has already increased the account’s usable allowance during the paid period, unless mandatory rights require it.
Service problems, duplicate, and unauthorised charges
We will review duplicate charges, demonstrably unauthorised purchases, and material service failures regardless of the standard windows above. Please contact us promptly so we can preserve logs and work with Dodo. A refund may be declined where the issue results from a third-party store outage, unsupported use, or a breach of the Terms of Service, but mandatory rights are never excluded.
What happens after approval
Approved refunds are issued by Dodo Payments to the original payment method. Bank and payment-network processing times vary. Refunded access may end when the refund is approved, and apps beyond the remaining plan allowance may become read-only. Store prices already published are not reversed by a subscription refund.
Payment disputes
Please contact support before opening a payment dispute so we can resolve the issue directly. This does not limit your ability to contact your bank or Dodo Payments. Fraudulent chargebacks or misuse of the dispute process may result in account restriction.